Non-emergency 911 Navigation Solution
 

A forward-thinking care delivery partnership 

between Public Safety and ED Providers

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Next-Generation 911 Telehealth Solution

MD Ally is passionate about driving innovation in public safety that reduces ambulance response times, eliminates code zero events, and improves our ability to save lives.

IS LOW-ACUITY TRIAGE SAFE?

According to the International Academy of Emergency Dispatch, low-acuity EMS triage has been in place for more than 15 years internationally and over 2 million low-acuity calls have been triaged appropriately without an untoward incident. By integrating experienced ED medical professionals into the 911 call flow, MD Ally provides a concierge-level experience to your callers identified by CAD software as "not dangerous", "not recent", and "superficial".  We counsel low-acuity patients on their chief complaint, ensure that transportation arrives in a timely manner, and schedule them into the site of care that is best positioned to care for their needs. We also follow up with callers within 24 hours to make sure they've been fully cared for and are satisfied with their experience.